Refund policy

Obvi does not offer refunds for any products under any circumstances, with the exception of certain cases involving damage or incorrect shipments as outlined below.
Domestic Policy – All Products
  • We do not accept returns or issue refunds for any opened or unopened products, including powders, capsules, apparel, accessories, and gear.
  • If your item arrives damaged or you receive the incorrect product, you must contact us within 7 days of delivery at hello@obvipharma.com with your order number and photos of the damage. We will provide a replacement at no additional cost. If a replacement is not available, we may offer store credit at our discretion.
International Policy – All Products
  • All international sales are final.
  • We do not offer refunds, returns, or exchanges for any reason, including dissatisfaction with the product.
  • Replacements for damaged or incorrect orders may be considered on a case-by-case basis if reported within 7 days of delivery.
Additional Terms & Restrictions
  • Shipping costs are non-refundable.
  • Orders marked as “Delivered” with valid tracking cannot be refunded or replaced due to the customer being unable to locate the package.
  • Orders shipped to an incorrect address due to customer error are non-refundable and ineligible for replacement.
  • We will only address orders placed directly on obvipharma.com. Purchases made in-store or through third-party sellers must be handled through the original point of purchase.